Terms of Sale

The website www.costintira.com ("Website") is operated on behalf of Costin Tira Radulescu SRL (hereinafter “Costin Tira”, “we”, “us”), a company incorporated in Romania, registered with the Trade Registry Office under company number 42070923 with its registered office at 4 Tuberozelor Street, Mogosoaia, Ilfov, Romania, zip code 077135. Telephone number: +40 742 014 884.

These terms and conditions will apply to any purchase you make through this Website. You should carefully read these terms and conditions before you make any purchase.
As a consumer, you have rights given to you by law in relation to products you buy from us. Your legal rights are not affected by these terms and conditions.
We only supply products through this Website for domestic and private use.  You agree not to use any products purchased through this Website for any commercial, business or resale purposes.  For inquiries about business sales, please 
CONTACT US .

Changes to these terms and conditions

We may change these terms and conditions from time to time. Each time you order products from this Website, your order will be governed by the terms and conditions posted on this Website at the time of your order. Please read these terms and conditions each time you place an order.

Pricing and Online Payment Methods

We reserve the right to change the prices of products and services featured on this Website at any time, without notice. If you place an order online for a product or service, which we accept, you will be charged the price indicated on the 'Online Store' section of this Website at the time of your online order. All prices for our products and services shown on this Website are inclusive of any excise duty and VAT. Prices do not include the cost of delivery.

Payment for online orders is processed at the time of ordering. We accept VISA and MASTERCARD credit and debit cards.  We do not accept cheques, cash or money-order payments for online purchases.  For security reasons, we may require you to pay by wire transfer in certain circumstances (for example, special orders and orders for high-value items).   If payment by wire transfer is required, you will be asked to contact us for details of how to make the payment.

An order placed will only be processed and shipped after all the information supplied is deemed verified and approval for payment from the credit-card company has been received or, in the case of wire transfers, funds have been received into our bank account.

Products and availability
Products and services described on this Website are available while supplies last. Costin Tira Jewellery reserves the right to discontinue the production of any product and to discontinue the offering or sale of any product or service at any time, without notice. In the rare case in which an item may become unavailable after you have received confirmation of an order for it, we will contact you, offering you the opportunity to order another item or to cancel your existing order.
The product images on this Website are representative and are not necessarily photographs of the actual product you will receive. While every effort is taken to try to ensure that the coloring, design, style, reference number, description and size of the products in the photographs displayed on the Website are representative of the original products, variations may occur. Because the actual colors and the representation you see on this Website will depend on your computer monitor and other technical factors, we do not guarantee that the display of any products is accurate.
If there are any details of a product that are particularly important to you, please contact us to discuss these details before you place your order.

Measuring guides
All measuring guides found in this Website are provided as a reference only.  You are responsible for determining the size of product that you wish to order.  Any product that does not fit may be returned to us in accordance with your legal rights and as set out below.

Orders
The 'Online Store' section of this Website will guide you through the steps you need to take to place an order with us. Before you submit your order, a summary page will be displayed featuring a photograph of each selected product, its coloring and reference, the quantity selected, its unit price and the total amount payable for your order (including any delivery charges for your chosen delivery option). You should check that this information accurately reflects your selection before submitting your order.  The summary page will allow you to identify and amend any errors in your order before you submit it.
Upon submission, your order will be forwarded to us for checking and processing. We will send you confirmation by e-mail that we have received your order.  This confirmation does not constitute our acceptance of your order. Once your order and your payment have been cleared, you will receive an e-mail confirming our acceptance of your order (the “
Order Confirmation”).  A contract of sale is made between you and us at the moment we send you an Order Confirmation. Contracts of sale will neither be filed by us nor accessible to you.

Each Order Confirmation will include full details of your order, including the total price to be charged for the order, including taxes and delivery charges for your chosen delivery option. Please check the Order Confirmation very carefully. If there are any problems with your Order Confirmation, please CONTACT US.

In the unlikely event that we are not able to fulfill your order (for example, if the product selected is unavailable), we will contact you by email and/or phone informing you and offering you the possibility to cancel or amend your order. Once your order is processed and ready to ship you will receive by email a shipment notification with the tracking information for your package.

Pre-Sale Orders
When the shipping date of our pre-sale products approaches, we will send you an email at the email address you provided with your order and request that you confirm or verify your shipping address. If you do not submit your information within 10 days of our request, we may, at our sole discretion, cancel your order and provide you a full refund of the amount you paid or continue to attempt to contact you. After you confirm your shipping information, we will notify you whether we accept or reject your order. Upon our acceptance, you will be bound by all the terms of sale applicable to purchases made through this Website.

Gift message service
If during the check-out of your order, you opt to include a gift message, you acknowledge and agree that the gift message option is provided for your own personal and non-commercial use only. You are entirely responsible for the text and other content of your gift message and we accept no liability for any such content. We reserve the right to refuse to print a gift message that contains offensive language and to terminate access to the gift message service at any time.

Shipping and delivery

Shipping and Handling:
Our goal is to process orders for in-stock merchandise within 48 hours (2 business days) of receipt. Orders are processed Mon-Fri (excluding bank holidays). If we encounter any problems with your shipment, you will be notified. 

For upon-request merchandise (stated in the products’ description) please allow 10 business days for manufacturing.

Your order should normally arrive within 5-7 business days after you have received an email with confirmation that your order has been shipped. In any event, we will aim to deliver all products within 30 days of our sending an Order Confirmation.

All shipments require a signature by an adult (18 years old or older) on delivery. Upon signature by an adult confirming your acceptance of the product delivered, responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the contract for sale by us and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.  We recommend you inspect your package for damage or tampering before signing and accepting it.

Delivery Problems: 
If the delivery of your order is delayed, please contact us by email at contact@costintira.com, or through the contact form. Upon receiving your order, please carefully inspect the contents of the package. If there are any discrepancies between what you ordered and what you received, please let us know and return any incorrect products to us in accordance with our 
exchange and returns policy.

Your legal right to cancel

As a consumer, you have a legal right to cancel all or part of your contract for sale for any reason at any time up to 14 days after you receive the products you ordered.  Your legal right to cancel does not apply to products that have been engraved, personalized or made to order.
If you cancel your contract for sale we will refund you the price you paid for the products within 14 days of the day on which we receive the products from you (or, if earlier, the day on which we receive proof that you have sent the products to us).  We are permitted by law to reduce your refund to reflect any reduction in the value of any product caused by excessive handling of the product by you.

To cancel a contract for sale, you just need to let us know that you have decided to cancel. The easiest way to do this is to fill in the online form on our "CONTACT US" page. 

Your obligation to return products:
If any products have been delivered to you before you decide to cancel your contract for sale, you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel your contract for sale.  Please see the 
'Exchange and returns' section for information on how to return products.

Exchange and returns


In order to help us deal with your returns efficiently, please “CONTACT US” to let us know that you wish to return your items before you send them to us. 

Please note that all online returns and exchanges are subject to a quality control inspection before they are accepted. Items should be returned in their original condition and include the original sales receipt, certificates and packaging. Where an item is not returned in its original condition, we are permitted by law to reduce your refund to reflect any reduction in the value of the returned item caused by your excessive handling or use of the item (including, for example, any loss of or damage to the item, its presentation box or any certificate).

You will be responsible for paying the cost of returning products to us (except where you return a product that is faulty or not as described, in which case we will refund to you the cost of return).

We recommend shipping returned merchandise via insured parcel post for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment as we will have no liability to you for items that are lost, stolen or damaged during transit. Please make sure you include your original sales invoice and all original packaging, certificates and other enclosures.

Refunds: 
We will refund you on the credit or debit card used by you to pay.  If you paid by wire transfer, please contact us to arrange a refund.

Product exchange:
Should a product be returned for exchange by you or a gift recipient, the following shall apply:  if the product returned is less expensive than the exchanged item, a credit card must be provided to charge the difference in value.  If the product returned is more expensive than the exchanged item, a merchandise credit of the price difference will be issued.

Our liability to you

Costin Tira Jewellery is under a legal duty to supply products that conform to the contract for sale between you and us. 
As a consumer, you have legal rights in relation to products that are faulty or not as described.  These legal rights are not affected by these terms and conditions. We are responsible for loss or damage you suffer that is a foreseeable result of our failure to comply with these terms and conditions.  Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into a contract for sale.

Online Dispute Resolutions

If you have a question, problem or protest about any product you have bought online on our official website, please contact us by email at “CONTACT US".

Should we not be able to solve the situation, you can use the Online Dispute Resolution platform (ODR platform), established and managed by the European Commission pursuant to Regulation (EU) No 524/2013 (the ODR Regulation) in order to try to reach an out-of-court settlement. This is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. You can only use it if you live in the EU and the trader is based in the EU. We invite you to take note of the 4 steps procedure. You can file a complaint following this link>.

Warranty & Repair

Our jewellery models are crafted with great care in our own workshop and subjected to a series of rigorous tests and quality assurance steps.

Your jewellery is warranted for a period of (2) years from the date of original purchase against any manufacturing defects under normal use, after such defects have been confirmed by us. This limited warranty does not cover damage arising from normal wear and tear, accidents or improper use.

Our writing instruments are meticulously crafted in our own workshop and have undergone numerous stringent quality controls. They require regular maintenance (cleaning) and appropriate handling. Any servicing must be performed exclusively by us, or official partner. Please CONTACT US to arrange for this.

Your writing instrument is warranted for a period of (2) years from the date of original purchase against any manufacturing defects under normal use, after such defects have been confirmed by us. This limited warranty does not cover damage arising from normal wear and tear, accidents or improper use.

As a consumer, our warranty is in addition to, and does not affect, your legal rights in relation to products that are faulty or not as described.

Governing law

These terms of use, their subject matter and formation, are governed by Romanian law.

 EMAIL COMMUNICATIONS

 The price is indicative and subject to change without notice. We reserves the right at any time to modify the products featured in the present selection. The creations in this document are not always reproduced to exact size. The colors may differ from the original and the carat weight of the stones can vary. The trademarks, the corporate names as well as the designs of our writing instruments, jewelry and accessory models are the exclusive property of Interlude Manufacture. Any imitations or counterfeits will be prosecuted.

This LEGAL NOTICE was last updated on June 05, 2020